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We have the best quality products and the most amazing customer service and want you to be 100% satisfied and successful with our Veppo Electronic Cigarette. We stand behind our products and are here to support you on your new path to vaping. If we make an error in your order we will correct it right away. If your shipment is damaged by the USPS, please file a claim with your local office. Then give us a call so we can send you any parts that were damaged.
For products that just don’t seem to work the way they should or are defective, we will gladly replace them free of charge or offer you a store credit. But what is considered defective? If you think your e-cig is not working the way it should, please call our Customer Service Ninjas to help troubleshoot the issue that you are having and help you decide if it is defective.
30 Day GuaranteeAny unopened or unused product can be returned for a full refund or store credit within 30 days of purchase. But, if you have the electronic cigarette, we would like you to give it a chance. Our Veppo e-cig is the closest product available to the real thing, but there is still some getting used to it. We urge you to be patient and work with our Customer Service Ninjas to help you with your transition. Getting the right flavor and nicotine level you are used to is key in being successful with the e-cig. We are very confident that with our help and your cooperation, we can make your transition to the e-cig a success. If after 30 days of using the e-cig and working with the Ninjas, you strongly feel the e-cig is just not for you, return the product and we will issue you a refund or store credit for 50% of your order.
Our lithium ion batteries come with a Lifetime Warranty, not your lifetime, but the life of the battery. Our batteries are designed to last up to 300 charges if properly used and maintained.
Proper use and maintenance of e-cigarette batteries includes:
If you have followed the above guidelines and the battery has not lasted its 300 charges, please contact our Customer Service Ninjas and we will replace it free of charge.
Our atomizers can last anywhere from 1 month to 12 months depending on the frequency of use, how it is used, and the proper use and maintenance.
Proper use and maintenance e-cigarette atomizers includes:
If your atomizer is not working properly and you have followed the above guidelines, we will replace it free of charge. As long as it is within 60 days of purchasing the atomizer.
Because of strict health regulations, opened cartridges, cartomizers, or e-liquid cannot be returned unless they are defective. For all other items, please contact our Customer Service Ninjas and they can help you determine if a part is under warranty.
If you need to return an item, simply follow these instructions.
We'll notify you via phone or e-mail to discuss your return. Any returns need to be approved by our Customer Service Ninjas. Returns received without approval will not be issued a refund or credit.
Returns must be sent with your name and order number to the address below via the USPS First Class Mail with the USPS Delivery Confirmation tracking number. Once you call our Ninjas with the tracking number, we will issue the replacement part, refund, or store credit. As long as we receive the tracking number we do not need to wait to receive the returned product to issue the replacement part, refund, or store credit.
Send returns to:
Veppo Inc.
P.O. Box 2741
Parker, CO 80134
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All prices are in USD.
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