Electronic Cigarette  Loading... Please wait...

SERVICE & SALES

1-888-566-1836

Hours: 8am-5pm
Mon- Sat
Central Time

Check Your Order

See order status & track shipments.

E-Cig Community

E-Cigarette Direct electric cigarette facebook page e cig

Follow us on Facebook and Twitter!
Discounts and coupons from the best in the Electronic Cigarette business.


Shipping/Returns

Shipping
We currently only ship within the United States & Canada via USPS. Most orders will ship within 24 hours.  We keep all our electronic cigarette products in stock and ready to ship.  

SHIPPING COSTS per order (U.S): 

  • $5.00 for Ground Shipping (usually 4-6 days)
  • $10.95 for 2-3 day shipping
  • $29.95 Overnight*
  • ALL shipments include a tracking number for your convenience.

SHIPPING COSTS per order (Canada):

  • $19.99 (up to 14 days) (with no tracking number)
  • $39.95 Express 5-7 days (with tracking number)

* Overnight orders need to be placed prior to 11 am CST to be shipped the same day.  Please don't expect an overnight delivery if you place your order later than this.  Saturday and Sunday orders will be shipped out on Monday.

satisfaction_guaranteed.jpgReturns Policy

We have the BEST customer service department!  Any unopened item may be returned to E-CigaretteDirect.com within 14 days. If you don't like one of our products, we will do what it takes to make you happy...we're very reasonable here.  

In case of a defective product or product part, we will be happy to replace that part free of charge.  Our products have been chosen to be the best currently available. 

MONEY BACK GUARANTEE:

Here at E-CigaretteDirect.com, we want to make sure you are completely satisfied with your electronic cigarette purchase.  And we seriously mean that.  Call our Customer Service Department and you will realize how much passion we have for the electronic cigarette product...it's because we've seen the benefits in our family and friends first hand!

You are entitled to a 100% refund on your purchase if the product is returned within 30 days of receiving it, unopened and in it's original condition.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We reserve the right to change or discontinue the 100% Money Back Guarantee policy at any time, but we probably won't.

REFUNDS
You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).



 

 



  OUR COMPANY GUIDES SUPPORT CONNECT WITH US  
  About Why E-cigarettes? Shipping & Returns electric cigaretteFollow on Twitter
 
  Why Shop with E-Cigarette? Choosing a Starter Kit Order/Payments  
  Testimonials Choosing E-liquid Strength FAQs  
  Privacy Policy E-Cigarette Maintenance Sitemap  
  Contact Us      
    All prices are in USD. Copyright 2012 E-Cigarette Direct/Veppo.

Electronic Cigarette Electronic Cigar Disposable Electronic cigarette E-liquid E-cigarette e-liquid nicotine



Warning: E-CigaretteDirect, LLC products are offered as an alternative to tobacco cigarettes. E-CigaretteDirect, LLC products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. E-CigaretteDirect, LLC products are not a smoking cessation product and have not been tested as such. Please keep E-CigaretteDirect, LLC products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. This product and the statements made within have not been evaluated by the US Food and Drug Administration or any international health organization unless otherwise noted in E-CigaretteDirect, LLC materials. These statements and E-CigaretteDirect, LLC products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician's advice. E- CigaretteDirect, LLC com products are manufactured to E-CigaretteDirect, LLC (USA) supplier standards, distributed globally, and made in China. Warnings: Nicotine is addictive and habit forming; very toxic by inhalation, in contact with the skin and if swallowed; danger of serious damage to health by prolonged exposure if swallowed; irritating to eyes and skin; may cause sensitization by skin contact; may cause harm to the unborn child; vapors may cause drowsiness or dizziness; very toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment; after contact with skin, wash immediately with plenty of water and seek medical advice; in case of accident or if you feel unwell, seek medical advice (show the label where possible): this material and its container must be disposed of in a safe way; use appropriate containment to avoid environmental contamination. Warning for California residents regarding Proposition 65: This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.